Hellenic Bank Public Company Ltd

New recruitment opportunities with Group Hellenic Bank

13 Oct 2017

Hellenic Bank Public Company Ltd, is seeking to recruit an IT Service Desk Agent / Analyst to join the team of Group Information Technology.


Candidate Profile:

Essential Qualifications

  • College Degree in Information Technology or other related field
  • 2-years proven IT Service Desk experience
  • Fluent English and Greek language skills
  • Friendly presence and helpful attitude; ability to work well with others
  • Excellent oral and written communication skills
  • Good interpersonal skills, with a focus on listening and questioning skills
  • Ability to provide technical support over the phone; good phone skills
  • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
  • Ability to work with or without direct supervision
  • Ability to utilize the applications for Microsoft Office for support, reporting and documentation


Additional Qualifications will be considered an advantage:

  • Creativity; ability to think around problems and come up with creative solutions
  • Previous experience in using any incident management software
  • Familiarity with the fundamental principles of ITIL framework will be considered as an advantage


Key responsibilities of the successful candidate;


  • Serve as the single point of contact within Bank for IT related issues and queries
  • Follow standard Service Desk operating procedures
  • Dealing with hardware and application support queries and issues reported to Service Desk
  • Take ownership and responsibility of each incident from start through to a successful resolution
  • Escalate incidents and involve experts wherever required in order to resolve issues as quickly as possible
  • Ensure the support team members close out their work orders properly
  • Develop fundamental understanding of IT operations and related applications and IT systems as well as business related processes and procedures
  • Maintain adequate knowledge of operating systems and application software used to provide first level support
  • Receive and fulfill service requests for consumable items (e.g. mouses, cables, standard keyboards, etc.)  and for installing approved pc software
  • Oversee the deliveries of hardware such as PCs and printers by the vendors
  • Organize the external suppliers visits to branches to resolve technical issues
  • Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices and procedures
  • Perform any additional duties as assigned by the Service Desk Supervisor



Applicants must complete the Online Application Form, which can be found on the Bank’s Official website (Apply Here), noting the following code ITSD which refers to this specific recruitment process. Applicants who have submitted an application to Hellenic Bank in the past and meet the requirements of the above positions must fill a new application.


An attractive remuneration package will be offered to the successful candidates according to qualifications and experience.


Deadline for submitting applications:  26th October 2017

All applications will be handled in strict confidence.

Please note that, only successful candidates will be contacted.


For additional information, you may get in touch with Leda Xerou (HR Business Partner) on 22500713.


Application Form


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