The right card for everything
For us, your business is personal
directAccess to your money
fast & SECURETransactions
For every different need!
Your card at a glance
€10 annual fee
View the fees of your card here
Terms & Conditions
The product is governed by the Terms and Conditions of Use of Hellenic Bank Cards.
The Bank may, in its absolute discretion, reject or approve any application according to its policy.
Features and Benefits
Why choose this product?
Complimentary access to Flight Delay Pass
Complimentary access to Virtual Personal Assistance to receive support for your business daily needs
Participation in Mple Reward Scheme and other Bank's incentives and offers
Control your card and review your transactions through the Mobile App and the Online Banking
Banking at your fingertips
In case you need more information
Find your answers at the questions people mostly ask
How to issue a card?
How do I set up card notifications?
Download the Hellenic Bank Mobile App and enable alerts on your device
Set up your Card Alerts via Web Banking under the “Alerts” section
Call our Customer Contact Center at 8000 9999 or +35722500500 (from abroad), for assistance with setting up alerts for a phone that’s registered with us.
How do I register for e-statements?
Hellenic Bank Web Banking or
Call our Customer Contact Center (at 8000 9999 or +357 22 500500 from abroad) or
Visit your nearest servicing branch.
How do I get rewards through the Mple Scheme?
How does my card provide security to my transactions?
What is cash withdrawal via cashback?
During the processing of a purchase from a store that offers cashback, up to 100 euros can be withdrawn in cash
Cash withdrawals are free of charge
The customer enters his/her personal code (PIN) as is the case with cash withdrawals from ATMs. The amount is charged to the customer's card and she/he receives the money requested from the store cashier.
The cashback service is available only when the consumer presents his card and not through digital wallets.
Can my card limits be increased if required?
I have entered my PIN incorrectly three times at an ATM, how can I fix this?
What can I do if I have forgotten my card PIN?
You can call the Customer Contact Center. A PIN reminder can be sent to your personal mobile phone via SMS.
What shall I do in case of loss/theft or unauthorized use of my card?
Customer Contact Center 8000 9999 (from Cyprus) or +357 22 500 500 (from abroad) or JCC +357 22 868 000 (outside of the Bank’s working hours)
I am planning to travel abroad, what should I do?
In case that you intend to use your card abroad at a country that fraud restrictions are applied by the Bank for security reasons, you should notify us and the restrictions will be removed from the card for the period of the specific trip.
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