MASTERCARD Platinum Credit
Experience platinum, wherever you go
Makes traveling an exclusive, carefree experience. With this card tucked in your wallet, all you need is your passport
Mastercard Platinum
  • direct
    Access to your money
  • fast & SECURE
    Transactions
  • MC Platinum Credit
Platinum Experience
Your card at a glance
Card Fees

€90 annual fee
Minimum credit limit €3500
View the fees of your card here

Terms & Conditions

The product is governed by the Terms and Conditions of Use of Use of Hellenic Bank Cards.

Legal notes

The Bank may, in its absolute discretion, reject or approve any application according to its policy.

Features and Benefits
Why choose this product?
Free Premium travel insurance
Free Purchase Protection insurance
Free mobile phone insurance
Priority Pass for access in airport lounges
Control your card and review your transactions through the Mobile App and Online Banking
Card Exchange Calculator
Banking at your fingertips
Digital Wallets
Digital Wallets

A fast, simple, and secure way to pay. Use your Hellenic Bank cards with our Digital Wallets. The easiest way to pay with any Smart device. Forget about your card or wallet. Pay seamlessly whenever and wherever you like: online, in apps, and everywhere contactless payments are accepted.​​​​​​​​​​​​​​

Mobile App
Hellenic Bank Mobile App

Manage your finances easier and faster using Hellenic Bank Mobile App. Instant payments to your friends via Contact Pay, Biometric identification for authorisation of transactions, tracking your account balances and savings from anywhere. Whenever you want, wherever you want...we are brining your Bank to your fingertips. 

 Fast & secure payments with Apple Pay
You don’t have to carry your wallet anymore, pay using your mobile phone or your watch
Apple Pay
Enjoy all the benefits of your Hellenic Bank card with Apple Pay on iPhone, Apple Watch, iPad and Mac. Using Apple Pay is simple, and it works with the devices you use every day. Your daily transactions have never been faster or more secure.
Mple Rewards Scheme
Download and activate the Mple Rewards app, make your payments with any Hellenic Bank card at the merchants participating in Mple, and earn instant cashback!
Frequently Asked Questions
In case you need more information
How to issue a card?
You can issue a card by simply visiting one of our branches.  If you are an existing customer, you can issue a new consumer debit card by calling our Customer Contact Center at 8000 9999 or +35722500500 (from abroad).
How do I set up card notifications?

You have multiple options to enable card notifications: 

  • Download the Hellenic Bank Mobile App and enable alerts on your device 
  • Set up your Card Alerts via Online Banking under the “Alerts” section 
  • Call our Customer Contact Center at 8000 9999 or +35722500500 (from abroad), for assistance with setting up alerts for a phone that’s registered with us.
How can I view my statements?
You can view your statements through Hellenic Bank Online Banking.
How do I get rewards through the Mple Scheme?
All information pertinent to the Mple Scheme can be found here 
How does my card provide security to my transactions?
You can spend with confidence, because we monitor any suspicious activity. The 3D Secure Safe@Web will make your online transactions safer. You can even turn your card on and off at your convenience through the Mobile App.
What is cash withdrawal via cashback?
  • Cashback service is offered with Visa or Mastercard debit cards, (prepaid cards excluded) 
  • During the processing of a purchase from a store that offers cashback, up to 100 euros can be withdrawn in cash Cash withdrawals are free of charge 
  • The customer enters his/her personal code (PIN) as is the case with cash withdrawals from ATMs.
  • The amount is charged to the customer's card and she/he receives the money requested from the store cashier. 
  • The cashback service is available only when the consumer presents his card and not through digital wallets.
Can my card limits be increased if required?
The card is initially issued on the basis of your proposed transaction and daily limits; however, you can apply for a temporary or permanent increase or decrease of these limits to suit your personal requirements by contacting the Customer Contact Center or by visiting a branch.
I have entered my PIN incorrectly three times at an ATM, how can I fix this?
For security reasons your card will be obtained by the ATM after entering your PIN incorrectly three times. You can collect it from the Bank during working hours.
What can I do if I have forgotten my card PIN?
  • You can retrieve your PIN through the Hellenic Bank mobile app 
  • You can call the Customer Contact Center. A PIN reminder can be sent to your personal mobile phone via SMS.
What shall I do in case of loss/theft or unauthorized use of my card?
In case of loss, theft or unauthorised use of your card, you must immediately contact us and report the incident at below contact numbers: 
Customer Contact Center 8000 9999 (from Cyprus) or +357 22 500 500 (from abroad) or JCC +357 22 868 000 (outside of the Bank’s working hours)
I am planning to travel abroad, what should I do?
We may need to contact you while you are away to verify that certain transactions on your card are legitimate. 
In case that you intend to use your card abroad at a country that fraud restrictions are applied by the Bank for security reasons, you should notify us and the restrictions will be removed from the card for the period of the specific trip.
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