Mastercard Platinum Credit

direct

Access to your money
fast & SECURE

Transactions

Card Fees

€90 annual fee
Minimum credit limit €3500
View the fees of your card here

Documents

Terms & Conditions

The product is governed by the Terms and Conditions of Use of Use of Hellenic Bank Cards.

Legal notes

The Bank may, in its absolute discretion, reject or approve any application according to its policy.

Free Premium travel insurance

Free Purchase Protection insurance

Free mobile phone insurance

Priority Pass for access in airport lounges

Control your card and review your transactions through the Mobile App and Online Banking

Mple Rewards Scheme

Download and activate the Mple Rewards app, make your payments with any Hellenic Bank card at the merchants participating in Mple, and earn instant cashback!

You can issue a card by simply visiting one of our branches. If you are an existing customer, you can issue a new consumer debit card by calling our Customer Contact Center at 8000 9999 or +35722500500 (from abroad).

You have multiple options to enable card notifications:

Download the Hellenic Bank Mobile App and enable alerts on your device
Set up your Card Alerts via Online Banking under the “Alerts” section
Call our Customer Contact Center at 8000 9999 or +35722500500 (from abroad), for assistance with setting up alerts for a phone that’s registered with us.

You can register to e-statements through:

Hellenic Bank Online Banking or
Call our Customer Contact Center (at 8000 9999 or +357 22 500500 from abroad) or
Visit your nearest servicing branch.

All information pertinent to the Mple Scheme can be found here

You can spend with confidence, because we monitor any suspicious activity. The 3D Secure [email protected] will make your online transactions safer. You can even turn your card on and off at your convenience through the Mobile App.

Cashback service is offered with Visa or Mastercard debit cards, (prepaid cards excluded)
During the processing of a purchase from a store that offers cashback, up to 100 euros can be withdrawn in cash Cash withdrawals are free of charge
The customer enters his/her personal code (PIN) as is the case with cash withdrawals from ATMs.
The amount is charged to the customer's card and she/he receives the money requested from the store cashier.
The cashback service is available only when the consumer presents his card and not through digital wallets.

The card is initially issued on the basis of your proposed transaction and daily limits; however, you can apply for a temporary or permanent increase or decrease of these limits to suit your personal requirements by contacting the Customer Contact Center or by visiting a branch.

For security reasons your card will be obtained by the ATM after entering your PIN incorrectly three times. You can collect it from the Bank during working hours.

You can retrieve your PIN through the Hellenic Bank mobile app
You can call the Customer Contact Center. A PIN reminder can be sent to your personal mobile phone via SMS.

In case of loss, theft or unauthorised use of your card, you must immediately contact us and report the incident at below contact numbers:
Customer Contact Center 8000 9999 (from Cyprus) or +357 22 500 500 (from abroad) or JCC +357 22 868 000 (outside of the Bank’s working hours)

We may need to contact you while you are away to verify that certain transactions on your card are legitimate.
In case that you intend to use your card abroad at a country that fraud restrictions are applied by the Bank for security reasons, you should notify us and the restrictions will be removed from the card for the period of the specific trip.