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24/7Banking
Deposit up to 10.000€ into your account at any Hellenic Bank ATM daily. Cash deposits to your account(s) are credited immediately.
Safely and conveniently deposit your cheque(s) into your account using our ATM at any time of the day.
Monitor your accounts and view your available balance on our ATM screens and even print a mini statement with your last ten (10) transactions.
Transfer funds between the accounts connected to your card.
If needed you can even change your card PIN at your next ATM visit.
Activate your SMS alerts to monitor your account activity or register for our e-Statement service and do your part for the environment while trading your mailbox for your inbox.
Carry out Fast Cash Withdrawals at our ATMs.
Fast cash withdrawals can save you time at your ATM visits, once you set your preferences on the following:
- Withdrawal amount
- Debit account from which the money will be withdrawn
- Receipt option
- Language preference
If you are a Hellenic Bank cardholder, you may perform any of the transactions listed below:
-Cash Withdrawals
-Cash Deposits to own account(s)
-Cheque Deposits to own account(s)
-Balance Enquiries
-Viewing and printing last 10 transactions
-PIN change
-Transfers (between linked card accounts)
-Credit Card Payments
-Cheque Book Requests
-Statement Requests
-e-Statement registration
-SMS alerts set up
-Fast Cash Withdrawal Personalisation
Other Bank cardholders may perform any of the transactions listed below:
-Cash Withdrawals-Balance Enquiries
-PIN Change
-Pin Unblocking
You may change your PIN by selecting the “Pin change” option from ATM menu. You will be prompted to type the new PIN twice and a receipt will be printed informing you whether the PIN has been changed successfully.
Note: Your previous PIN does not have to be re-entered at this stage.- If your card is linked to only one account, then this account will be treated as your default account for all your future Hellenic Bank ATM transactions and you will not be prompted to select an account.
- If your card is linked to more than one account, you will be given the option to select another account to carry out your transaction at the specific Hellenic Bank ATM.
For Hellenic Bank cardholders:
As a first step you may insert your card again and carry out a Balance Enquiry to check your balance. If a dispute still exists, you may directly contact the Hellenic Bank branch with your card and the printed receipt. If the incident happens outside Hellenic Bank working hours, cardholders may inform our Customer Contact Centre by calling 8000 9999, or by saving the receipt and visiting the branch on the next working day.
For other bank cardholders:
Fast Cash withdrawal gives you the option to perform instant cash withdrawals where the following options are predefined:
- Withdrawal Amount
- Debit Account (Based on selected account)
- Receipt Printing (with or without)
- Language selection
- Hellenic Bank cheque deposits are credited to your account on the next working day. Clearance of the amount may require up to two working days.
- Other local bank cheques are deposited into your account on the next working day and are subject to a standard three-day processing period before clearance.
- All transactions are free for Hellenic Bank cardholders. Charges will only be applied in the case of a withdrawal from a credit card. See our Charges Table here.
- Cardholders of other banks may be subject to charges imposed by their issuing bank for using Hellenic Bank ATMs.
- Hellenic Bank cardholders will need to contact the branch during Hellenic Bank working hours, with proof of identity. If the incident happens outside Hellenic Bank working hours, cardholders may inform Hellenic Bank’s Customer Contact Centre by calling 8000 9999 or by visiting the branch on the next working day.
- Other bank customers will need to contact their issuing bank to inform about the incident.
Always keep your card safe and your PIN secret and never keep the two together.
Cover the screen and keypad when entering your PIN or account details from anyone waiting nearby to use the ATM.
Scratches, damaged pieces, extra parts on the card slot area, or noticeable resistance when pressing the keypad are also signs of illegal ATM tampering.
Keep your cash, card and receipt with you as soon as they are provided by the ATM. To keep your account information confidential, always take your receipts or transaction records with you or place them in the designated bin in the ATM area.
Count your money and check your receipt for confirmation at a later stage, somewhere safe, especially when making large withdrawals.If you see anyone or anything suspicious, cancel your transaction and leave immediately. If anyone follows you after making a transaction, go to a crowded, well-lit area and call the police.
Do not leave your car unlocked or engine running when you get out to use an ATM.