Submission and Handling of Customers' Suggestions / Complaints Procedure


At Hellenic Bank our aim is to meet your expectations with integrity and high-quality service. We understand though that, even under the best of circumstances, we may not meet all your requirements.

Ιf, for any reason you are not fully satisfied with any aspect of our services, please do not hesitate to inform us. We suggest though that, firstly you contact the Customer Contact Center to promptly resolve your request.

We assess all suggestions/complaints received and aim to resolve them. At the same time, we take all the necessary measures to avoid the reoccurrence of similar incidents in the future. Your feedback is important to us as it helps us improve the quality of our service.