When your complaint is received, the insurance companies will send you an acknowledgment of receipt, in writing, within two (2) business days and within fifteen (15) business days they will reply to you, in writing, informing you about the investigation outcome. If the investigation process is expected to exceed the expected time limit of fifteen (15) business days from the date of the complaint receipt, the insurance companies will inform you in advance and writing. In any case, the insurance companies will reply to you regarding the investigation outcome, in writing, within forty-five (45) business days from the date of the complaint receipt.