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- Announcement for COBALT
Announcement for Cobalt
18 October 2018
For all the customers who have purchased airline tickets directly from Cobalt, using a Hellenic Bank card, for a trip that has not yet been completed.
Actions to claim a refund:
- Fill in the HB Transaction Dispute Form and, specifically, the A and C2 fields.
- Attach the booking confirmation provided by Cobalt, showing all flight information, including the booking confirmation code.
- Send the HB Transaction Dispute Form and the booking confirmation to the email address cardservices.fraud@hellenicbank.com.
For all the customers who have purchased airline tickets directly from Cobalt, using ex-CCB card, for a trip that has not yet been completed.
Actions to claim a refund:
- Fill in the ex-CCB Transaction Dispute Form and, particularly, the first field with the cardholder’s details and the second field with the reason for the claim.
- Attach the booking confirmation, provided by Cobalt, showing all flight information, including the booking confirmation code.
- Send the ex-CCB Transaction Dispute Form and the booking confirmation to the email address cardcenter@ccb.coop
If you are already abroad and your return trip was with Cobalt, please arrange your return with another airline and the proceed with the claim as described above.
- About us
- News & Insights
- Announcement for COBALT