e-Statements

You have the option to receive your account statements by email, for faster and more convenient access.

If you still receive your statements by mail, you can contact our Customer Contact Center (at 8000 9999 or +357 22 500500 from abroad), visit our website https://www.hellenicbank.com/estatement, or visit your nearest servicing branch to request the e-statement service.

The following tips will help you handle your e-Statements securely:

Avoid receiving your e-statements on a shared or group email address. The email address you will select to receive the statements, should be accessible only by you.  

Prefer receiving e-statements that are protected by a password. If you’ve opted for non-protected e-statements, contact the Bank to set up a password.  

Do not share your email password or e-statement password with anyone.  

Enable two-factor authentication to login to your email, if supported by your provider.  

Avoid logging in to your email or any other Bank services from a Wi-Fi in a public place. Use a 4G connection, if a trusted encrypted Wi-Fi is not available where you are.

Delete the e-statements from your inbox after you have stored them at a safe location.  

If you receive an email claiming they represent Hellenic Bank and requesting that you disclose personal or account information, do not reply unless you first call our Customer Contact Center (at 8000 9999 or +357 22 500500 from abroad) to confirm that the message was sent from the Bank.