Get ahead
Mastercard Platinum Debit
With this card tucked in your wallet, all you need is your passport!

Key benefits

Free purchase protection insurance

Free mobile phone insurance

Free road assistance

Emergency card replacement or emergency cash advance

Show all features

Free travel, personal accident and medical insurance for you and your immediate family, when travelling abroad using tickets bought with your card

Free purchase protection insurance in Cyprus and abroad, against theft, loss and accidental damage

Free mobile phone insurance against loss from theft or damage 

Complimentary Priority Pass card (no membership subscription) to access 850+ privileged airport lounges across 400+ airports in 120+ countries - visit fee €24 per person. 

24hour specialised travel assistance through Mastercard Concierge Service. Α unique service for advice, information and hotel, airline, restaurant and entertainment bookings. The service can also organise business events, seminars and conferences, as well as gift sourcing and delivery

Emergency card replacement or an emergency cash advance if your card is lost or stolen when abroad      

Free SMS alerts every time you make a purchase or cash withdrawal with your card

Contactless Technology and Apple Pay for fast and easy transactions

Interest-free period if the monthly amount due is settled in full

Incentive schemes and offers 

Interest-free instalment schemes at selected merchants in Cyprus

No interest

Free roadside assistance for any car you use in Cyprus

* Terms and Conditions apply-Learn more

** Interest-free period information can be found here

Is it right for me?

With worldwide acceptance, free travel and mobile phone insurance, free airport lounge priority passes and a complimentary concierge service, you'll experience the platinum standard wherever you go.

Key features and benefits

Free Priority Pass for access in airport lounges

No interest

Free Travel Insurance Services

24 hour specialised concierge services

Help and support

Frequently asked questions

Need help? You can always contact us for any questions you have. But before you do, take a look at our FAQ list to see if your questions have already been answered.

How long will it take for me to receive my card?

A new or a replaced card will be ready for collection from any of our branches within 2 working days from the day of order.

Can I see my card transactions online?

You can view your card transactions through your Web Banking and Mobile App.

Can my card limits be increased if required?

The card is initially issued on the basis of your proposed transaction and daily limits; however, you can apply for a temporary or permanent increase or decrease of these limits to suit your personal requirements.

I have entered my PIN incorrectly three times at an ATM, how can I fix this?

For security reasons you card will be obtained by the ATM after entering your PIN incorrectly three times. You can collect it from the Bank during working hours.

What can I do if I have forgotten my card PIN?

If you have forgotten your card PIN, you can call Customer Contact Center. A PIN reminder can be sent to your personal mobile phone via SMS.

I am planning to travel abroad, what should I do?

We may need to contact you while you are away to verify that certain transactions on your card are legitimate.

If you are travelling abroad in country where fraud restrictions are applied by the Bank for security reasons and intend using your card you should notify us and restrictions will be removed from the card for the period of the specific trip.

Are there any charges for using my card abroad?

Within the Eurozone, there are no additional charges for using your card to make purchases and in case of cash withdrawals a fee is applied as per Card Charges.

Outside the Eurozone, a cross-border handling fee is applied on all transactions and in case of cash withdrawals an additional cash advance fee is applied as per Card Charges.

What shall I do in case of loss/theft or unauthorised use of my card?

In case of loss, theft or unauthorised use of your card, you must immediately contact us and report the incident at below contact numbers:

  • Service Line 8000 9999 (from Cyprus) or +357 22 500 500 (from abroad)
  • JCC +357 22 868 000
  • Visa International 001 800 847 2911
  • Mastercard International 80090569