'World of Recognition' Mastercard Privilege offers
Free travel insurance services
Free purchase protection insurance
Free mobile phone insurance
Free travel, personal accident and medical insurance for you and your immediate family, when travelling abroad using tickets bought with your card
Free purchase protection insurance in Cyprus and abroad, against theft, loss and accidental damage
Free mobile phone insurance against loss from theft or damage
Interest-free instalment schemes at selected merchants in Cyprus
Complimentary Priority Pass card (no membership subscription) for free access 850+ privileged airport lounges across 400+ airports in 120+ countries.
24hour specialised travel assistance through Mastercard Concierge Service. Α unique service for advice, information and hotel, airline, restaurant and entertainment bookings. The service can also organise business events, seminars and conferences, as well as gift sourcing and delivery.
Emergency card replacement or an emergency cash advance if your card is lost or stolen when abroad
Free SMS alerts every time you make a purchase or cash withdrawal with your card
Contactless Technology and Apple Pay for fast and easy transactions
Interest-free period if the monthly amount due is settled in full
Incentive schemes and offers
Join the World's Elite
With 24hour assistance from Mastercard Concierge services, free airport lounge priority pass access, insurance coverage, the sky's the limit.
Key features and benefits
- Free Priority Pass for access in airport lounges
- 24hour specialised concierge services
- Emergency card replacement and emergency cash advance
Frequently asked questions
Need help? You can always contact us for any questions you have. But before you do, take a look at our FAQ list to see if your questions have already been answered.
A new or a replaced card will be ready for collection from any of our branches within 2 working days from the day of order.
You can view your card transactions through your Web Banking and Mobile App.
The card is initially issued on the basis of your proposed transaction and daily limits; however, you can apply for a temporary or permanent increase or decrease of these limits to suit your personal requirements.
For security reasons you card will be obtained by the ATM after entering your PIN incorrectly three times. You can collect it from the Bank during working hours.
If you have forgotten your card PIN, you can call Customer Contact Center. A PIN reminder can be sent to your personal mobile phone via SMS.
We may need to contact you while you are away to verify that certain transactions on your card are legitimate.
If you are travelling abroad in country where fraud restrictions are applied by the Bank for security reasons and intend using your card you should notify us and restrictions will be removed from the card for the period of the specific trip.
Within the Eurozone, there are no additional charges for using your card to make purchases and in case of cash withdrawals a fee is applied as per Card Charges.
Outside the Eurozone, a cross-border handling fee is applied on all transactions and in case of cash withdrawals an additional cash advance fee is applied as per Card Charges.
In case of loss, theft or unauthorised use of your card, you must immediately contact us and report the incident at below contact numbers:
- Service Line 8000 9999 (from Cyprus) or +357 22 500 500 (from abroad)
- JCC +357 22 868 000
- Visa International 001 800 847 2911
Mastercard International 80090569