Statement of Fees

The Statement of Fees is detailing all fees and interest payable by the customer. The Bank must provide its customers, on an annual basis and free of charge, with a 'Statement of Fees’ for each payment account they maintain with the Bank. The Statement of Fees has a standard form, common to all banks in the European Union.

  • What is the "Statement of Fees"?
  • Which annual period does this statement cover?
  •  We are here to assist you
  • 1

    What is the "Statement of Fees"?

    In accordance with the provisions of the Law*, Hellenic Bank ("the Bank") must provide to its Customers (consumers), on an annual basis and free of charge, the "Statement of Fees" for each payment account they maintain with the Bank.

    The "Statement of Fees" is a standard form, which is common to all banks within the European Union and contains in detail all the fees paid by the Customer. It may also include information regarding interest rates for services linked to a Client's payment account during the period covered by the "Statement of Fees". Payment services concern the following:

    •    account maintenance fee (current, savings, etc.)

    •    issuance of debit cards

    •    issuance of credit cards

    •    cash withdrawals

    •    issuance of cheque book

    •    payments using SEPA

    •    non-SEPA payments

    •    standing orders

    •    direct debits

    •    cheques returned to issuer due to insufficient funds

    •    currency exchange services

    •    overdraft charges

    •    over limit charges

    •    copy of account statement


    The "Statement of Fees" is provided in the base currency of the payment account and is provided in Greek or English, depending on the language of communication you have indicated to the Bank.


    * On the Comparability of Fees, Payment Account Change and Payment Account Access Law 64 (I) / 2017
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    Which annual period does this statement cover?

    The "Statement of Fees" you have received covers the period from November 1, 2018 to December 31, 2019. The subsequent "Statement of Fees" will be sent annually to you for the previous 12-month period.

    Please note that Customers of the former Cooperative Bank of Cyprus will receive two separate "Statement of Fees" for each payment account. The first "Statement of Fees" will cover the period prior to the merger between CCB and the Bank, from 1 November 2018 to 15 September 2019 and the second from 16 September 2019 to 31 December 2019.

  • 3

    We are here to assist you

    For any clarifications, you may contact the Customer Contact Center at 8000 9999 or the Branch where your account is held.

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What is a Statement of Fees?

The Statement of Fees has a standard form, common to all banks in the European Union, detailing all fees and interest payable by the customer. It may also include, interest rate information for payment services linked to the consumer payment account (s) during the period covered by the Statement of Fees.

Why has a Statement of Fees been sent to me?

In accordance with the provisions of  the “Law on the Comparability of Charges, Payment Account Change and Access to Payment Accounts", the Bank must provide its customers, on an annual basis and free of charge, with a 'Statement of Fees’ for each payment account they maintain with the Bank.

Which accounts are considered payment accounts?

Payment accounts are accounts held in the name of one or more customers and used to execute payment transactions. Payment accounts include the following categories of Bank accounts:

• Current Account with or without an overdraft limit

• Savings Account

• Notice Account (up to seven (7) days)

• Online Current Account with or without an overdraft limit (Net Account)

• Credit Card Account

For the other categories of accounts (eg Loan Accounts, Term Accounts, Notice Accounts in excess of seven (7) days) no Statement of Fees is sent.

What does the Statement of Fees include?

The Statement of Fees is expressed in the currency of the payment account and includes the following:

(a) The unit fee charged for each payment service associated with the account and the number of cases in which the service was used during the relevant period.

(b) The total amount of fees paid for each service during the relevant period.

(c) The overdraft interest rate applicable to the account and the total amount of interest applied on the overdraft balance during the respective period, as appropriate.

(d) The credit interest rate applicable to the account and the total amount of interest received during the relevant period, as appropriate.

(e) The total amount of fees charged for all payment services provided during the relevant period.

Which are considered services associated with a payment account?

Payment services concern the following:

• account maintenance (current, savings, etc.)

• provision of debit cards

• provision of credit cards

• cash withdrawal

• provision of a cheque book

• SEPA credit transfers

• Credit transfers outside SEPA

• standing orders

• direct debits

• check returns due to insufficient funds

• currency exchange services

• overdrafts

• account statement copy

For other services not listed above and which do not involve payment services (eg bank check issuance, safebox fees) the charges are shown in detail in your account statement.

What about the clients of the former Co-operative Cyprus Bank (CCB)?

Former CCB clients will receive two separate Statement of Fees for each payment account. The first Statement of Fees concerns the period prior to the consolidation of the CCB and the Hellenic Bank operations, i.e. from 1 November 2018 to 15 September 2019, and the second Statement of Fees covers the period from 16 September 2019 to 31 December 2019. Thereafter, the Statements of Fees will be sent annually and will cover the previous 12 month period.

Are charges refunds included in the Statement of Fees?

Charges refunds may not be included in the Statement of Fees. Refunds are presented in detail in your account statement.

Why are unit fees different from the amount I was charged?

Unit fees are in accordance with the Bank's Charges and Commissions List and may differ from the final charge due to special pricing or a change of your sector during the relevant period.

I have a payment account; why haven't I received the Statement of Fees?

The Statement of Fees is available only to individual consumers. If you have requested that you do not receive an account statement or receive an account statement from a branch or have not updated your mailing address, you should contact the Hellenic Bank branch servicing you.

How frequently I will be receiving the Statement of Fees?

The Statement of Fees will be sent annually and will cover the previous 12 month period. The Statement of Fees you received this year concerns the period from November 1, 2018 to December 31, 2019, as the applicable law for the provision of a Statement of Fees came into effect on November 1, 2018.

Will I receive a Statement of Fees for my company payment account?

No.  The Statement of Fees applies only to individual customers.

Will I continue receiving my account statement?

Yes, you will continue receiving your account statement.

Where can I apply for further clarifications?

For further clarifications you can call one of the Hellenic Bank branches or the Customer Contact Center at 8000 9999.