Help and support

Frequently asked questions

Need help? You can always contact us for any questions you have. But before you do, take a look at our FQA list or use our new chatbot service to see if your questions have already been answered.

When will the integration of former CCB customers into the Hellenic Bank systems be completed?

The integration process will start on Friday 13 September 2019 at around 11:30 in the morning and will be completed by Monday morning, 16 September 2019.

Will I be able to use iBanking, Web Banking and the Mobile Apps?

Users of iBanking and the COOP Mobile App will not have access to these services from Friday, 13 September 2019, at 11:30 a.m., as their operation will be terminated. You will be able to use the Hellenic Bank Web Banking or Mobile App from the morning of 16 September 2019 onwards, as long as you follow the procedure of automatic transfer to the Hellenic Bank Web Banking.

You can find more information and videos about moving from iBanking to Web Banking on the Hellenic Bank website at https://www.hellenicbank.com/el/webinfo

Hellenic Bank Web Banking and Mobile App users will not be affected, with the exception of the period between 11:30-18:30 on Friday, 13 September 2019, during which no outbound transfers from Hellenic Bank will be allowed.

From Monday onwards, Hellenic Bank Web Banking and Mobile App users who also have accounts with former CCB (common customers) will also have access to their former CCB accounts.

Will my account status be up to date after completion of the integration? Will my scheduled payments be carried out normally?

Everything will be working normally on the morning of Monday, 16 September 2019. The transactions you carried out during the weekend will appear on your account on Monday and scheduled payments will be carried out normally. Your account activity will be fully updated.

Customer Contact Center

Our staff is ready to listen to your complaints, comments and remarks. Through the Customer Contact Centre you can receive guidance about the use of our Web Banking, you can check your account statements, you can order a Personal Identification Number (PIN) for your bank cards, etc.