CCB Customers FAQs
Frequently asked questions
Need help? You can always contact us for any questions you have. But before you do, take a look at our FQA list or use our new chatbot service to see if your questions have already been answered.
The receipt of Swift transfers will continue normally, as before. Nevertheless, we recommend that you inform your associates/ senders about your new IBAN.
The new IBAN will appear on the Monthly Account Statement which we will be sending you after the integration. You can also obtain your new IBAN on your next visit to any Hellenic Bank branch, via Web Banking and Mobile App or by contacting the Customer Contact Centre on 8000 9999 or +357 22500500 (if calling from abroad). Regarding your new account number, you will receive a relevant letter after 16 September 2019.
Any Swift transfers received after Friday noon, 13 September 2019, will be credited to your account on Monday, 16 September 2019. For the purpose of calculating interest, their correct value date will be taken into account, i.e. Friday, 13 September 2019.
No, your standing orders inside and outside the Bank will not be affected.
As regards inbound Swift transfers sent from other banks or state agencies to your Hellenic Bank account, we have ensured their smooth handling.No action will be needed on your part.
I send Swift transfers to beneficiaries within Cyprus and abroad. Will the process change in any way?
No, the process will not change in any way.
I am a GMI (Guaranteed Minimum Income) recipient. This is usually credited to my account by mid-month. Will there be any delay?
On the contrary, we have made special arrangements with the competent ministries and your benefit will be sent a few days earlier. The exact date will be announced by the competent state agencies on the Mass Media.