How to apply for a loan instalment suspension

To alleviate some of the impact of the coronavirus pandemic on its customers, in line with the decree issued by the Minister of Finance, Hellenic Bank would like to inform its customers that they can now submit applications to suspend their instalments for all loans taken out with the Bank. The decree states that the main condition for this is that, on 29 February 2020, loans must not have been more than 30 days in arrears.

We ask that customers submit their application in good time and before their instalment cut-off date.

In relation to the Decree of the Finance Ministry, we would like to inform our customers, who have not yet submitted an application to suspend their loan instalments, that they are entitled to do so until 31/12/2020. If an instalment/s has/have already been collected there will be a retroactive reimbursement of the instalment/s with effect from 30/03/2020.

Customers who would like to have their loan instalments deferred are requested to fill out the application form that can be found at and send it in one of the ways indicated below.

If you are a business or self-employed individual with loans and you meet the above conditions, you can also apply to defer the obligation to submit financial statements for 2019.

How we Process the Personal Data on the Instalment suspension application (Greek Only)

How to submit your application for a loan instalment – suspension


By email:






By fax:

Nicosia – +357 22210699 

Limassol – +357 25502114

Larnaca – +357 24655984

Famagusta – +357 24655984

Paphos – +357 26505092 

By mail:

For Nicosia – 20 Amfipoleos St., Nicosia 2025 

For Limassol  – 97 Gladstonos St. Limassol, 3032 

For Larnaca – 68 Griva Digeni Ave., Larnaca 6046 

For Famagusta – 68 Griva Digeni Ave., Larnaca 6046 

For Paphos – 15 Griva Digeni Ave., Paphos 8047


By email: 

By fax: – +357 22210749 

By mail:

For Nicosia – 173 Athalassas Ave., Strovolos 2025

For Limassol – Junction of Arch. Makarios III Ave. & 131 Ioannou Polemi St., Limassol 3021 

For Larnaca – 68 Griva Digeni Ave., 3rd floor, Larnaca 6046  

For Famagusta – 85 1st Apriliou Ave., Paralimni 5280

For Paphos – 6 Danais St., Paphos 8042

International Banking Division

By email:

By fax: Nicosia – +357 22501995, Limassol -– +357 25502480 Larnaca – +357 24659101 

By mail:

For Nicosia – 5 Esperidon St., 1st floor, Strovolos, 2001 

For Limassol – Junction of Arch. Makarios III Ave. & 131 Ioannou Polemi St., 3rd floor, Limassol  

For Larnaca – 3-7 Arch. Makarios Ave., Larnaca 6016 


By email: 

By fax: - +357 22 311488 

By mail:
APS Debt Servicing Cyprus Ltd.
Amfipolis 20, 2025 Nicosia, Cyprus