ATM Help

Help and support

Frequently asked questions

Need help? You can always contact us for any questions you have. But before you do, take a look at our FAQ list to see if your questions have already been answered.

What should I do if the ATM did not return my card or I forgot my card at a Hellenic Bank ATM?

  1. Hellenic Bank cardholders will need to contact the branch during Hellenic Bank working hours, with proof of identity. If the incident happens outside Hellenic Bank working hours, cardholders may inform Hellenic Bank’s Customer Contact Centre by calling 8000 9999 or by visiting the branch on the next working day.
  2. Other bank customers will need to contact their issuing bank to inform about the incident.

Do I need to print a receipt every time?

You are given the option to proceed with or without a receipt after every transaction.If you do not really need the receipt, we urge you “Think Green” and avoid printing receipts.

How do I know if the ATM is out of cash or out of receipts, prior to carrying out a transaction?

In case cash is unavailable or there is an issue with printing a receipt, the ATM will inform you beforehand.

How do I report an issue with a Hellenic Bank ATM such as it being out of order, having a transaction denied or needing more information regarding a fee you were charged that does not look right?

During Hellenic Bank working hours, you may contact the branch. If the incident happens outside Hellenic Bank working hours, you may inform Hellenic Bank’s Customer Contact Centre by calling 8000 9999, or by contacting the branch on the next working day.