In order to access the Hellenic Bank Mobile App, you need to firstly download the app from the relevant store (Google Play or App store) and ensure you have credentials to login. To get your Online Banking credentials, Username and Password, register here. 

Please note that to be able to do so, you will need to have a registered mobile phone number with us. If not please register it by calling our Customer Contact Centre. Following your successful registration, you will be able to login to the Hellenic Bank Mobile App using the Password you have created and the Username we’ve sent via SMS.

If you forgot your Username, just call our Customer Contact Centre at 8000 9999 (free local calls) or +35722500500 (from abroad) and they’ll be happy to help.
If you forgot your password, click here to reset it.

If you have forgotten or locked your password, you can reset it online by clicking here. You will need your Username, your ID or passport and access to an email address or a mobile phone number registered with the Bank. If you need any help, just call our Customer Contact Centre at 8000 9999 (free local calls) or +35722500500 (from abroad) and they’ll be happy to assist you.

For us to be able to send you a verification code during Online Banking registration, to receive your Username and to be able to login, you are required to have a registered mobile phone number with us.

Yes, but we don't recommend it. The phone's biometric access is the key to your banking accounts.

Contact Pay is the easiest way to pay or receive money from your smartphone’s contact list via Hellenic Bank accounts.  

You can enable it during your enrolment on the Hellenic Bank Mobile App or you can go to “More” on the main menu and enable.  The contact you are transferring money to must also have Contact Pay enabled and a Hellenic Bank account.

Biometric identification allows you to login to the Hellenic Bank Mobile App and authenticate payments using biometric data such as face recognition or fingerprint, depending on the biometric element you have registered on your device. Before enabling “Biometric” you must make sure that you have at least one biometric element: face recognition or fingerprint, enabled on your phone.  Android phones only accept fingerprint biometrics. You can enable it during your enrolment.

We support Android 6+ devices, iOS 12+.

No, you can only have one (1) registered device per user. If you register on a new device, the old device will be automatically unregistered.

Yes, once it expires, you can change your Password within the app, after you've logged in.

You can access all your personal accounts, which include our current, savings, deposit, credit/debit card, loan and mortgage accounts. However, you cannot access any of your business accounts.

We always recommend you close the app after using, but if you didn't don't worry! We would also recommend giving us a call to ensure no foul play.

Please call our Customer Contact Centre at 8000 9999 (free local calls) or +35722500500 (from abroad) to register your new mobile phone number.