Mobile Banking

Simple, smart banking wherever you are.

Get the app

Benefits at a glance

Spendometer Help to monitor your cash flow in real time

Personal Dashboard Arrange your page to suit you

Apply for accounts Create a Time Deposit instantly

Smart notifications See what’s happening and take action with a tap

Simple

  • Have a message conversation with us about anything you like 
  • See transactions and click down to the details
  • Schedule regular payments
  • Create a Time Deposit account instantly
  • Transfer money into your loan accounts
  • Pay faster by saving favourite payments
  • Send money securely to existing payees
  • Pay utility bills and other people

Smart

  • Use the   “Block this card” feature to temporarily freeze your card and prevent purchases or ATM withdrawals
  • Use the "View card pin" feature to view your PIN in case you have forgotten it
  • Personalise your dashboard, so you can see your accounts and everything else in the order you want it
  • Make fast and smart financial decisions with the help of visualisations of what’s coming in and out, your credit card limit and amounts left to pay on your loans
  • Find your nearest Hellenic Bank ATM or branch in Cyprus
  • Find your nearest JCC ATM in Cyprus  

Essential

  • No need to remember passwords, enable biometrics and login with your face or fingerprint
  • Transfer money between your accounts, to any Hellenic Bank customer, another bank in Cyprus and overseas
  • Pay your credit card or top up your P-Card
  • Set up account, payment and card alerts
  • Report a lost or stolen card faster as the app remembers you 

Keeping you in control

We’ve got all you need to keep on top of your money.

With our Spendometer, you’ll get a better picture of how much you’ve got to spend – with more information than just your balance. It adds up the money you have, and subtracts upcoming bill payments, pending transactions, and any fixed deposit type of savings. That way, you get a real-time snapshot of your finances. 

You’ll reach your savings goals more quickly with regular savings. Timed Deposits to help you save automatically, and Spendometer will take savings into account when it works out what you have left. 

Budget and Save

You’ll reach your savings goals more quickly with regular savings. Time Deposits to help you save automatically, so you don’t even need to think about it – which helps your savings build up.  Spendometer will take savings into account when it works out what you have left.

Register for Online Banking

Get online access to your accounts and cards through Web Banking and Hellenic Bank Mobile App

Get the app

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Hellenic Bank Mobile App Tutorials

Help and support

Frequently asked questions

Need help? You can always contact us for any questions you have. But before you do, take a look at our FAQ list to see if your questions have already been answered.

Can I register for online banking?

Of course, you can register by completing our online form here. It is simple and there is no need to visit a branch. All you will need is your Hellenic Bank Debit or Credit card number (Business cards are excluded), your National ID or Passport (for non-residents) and a register mobile phone number with Hellenic Bank.

What is the online banking registration process?

The registration for online banking is effortless and the whole process takes less than 5 minutes. You can register online by completing a simple form. During the process, we will ask you to enter your debit or credit card numbe (Business cards are excluded),)r and some personal and identification details.  To verify you, we will send you an SMS verification code to the mobile phone number you have registered with us. If successful, you will then set up a password which will be used when you log in. For your own safety, we will send you an additional SMS verification which you will need to enter in the form, followed by a final SMS containing your user name. Save the final SMS containing your user name as you will need it during login.

I just registered for online banking. Can I log in?

Once you have completed the online registration process you will need to call our Customers Contact Centre at 8000 9999 (or +357 22500500 if calling from abroad) using your registered phone number to activate your account. Following the activation, you will be able to log in using the password you have created and the user name we’ve sent you.

Do Ι have to be an existing customer of Hellenic Bank to register for online banking?

Yes. At the moment only existing customers can register. If you are not an existing customer of Hellenic Bank you can apply for an account online to become a customer first and then get a username and password to access your account online.

If you have already got online banking credentials, you cannot re-apply.

Do I need to have a registered phone number with you?

Yes, you do. In order for us to be able to send you a verification code during online banking registration, to receive your user name and to be able to log in, you are required to have a registered phone number with us.

Do I have access to all my accounts and cards?

Yes, once registered you will gain access to all your personal accounts and cards. This includes only accounts and cards under your name. If you would like to see additional accounts/cards, you may contact us at 8000 9999/ or +357 22500500 if calling from abroad.

What if I have not received a verification code via SMS and I cannot proceed with my application?

You can request to resend you the verification code in case you have not received an SMS, by clicking “Resend” at the bottom of the verification code page. Some tips to ensure that the verification process goes smoothly:

  1. Ensure that the phone you have selected is the same registered phone with Hellenic Bank
  2. Allow 1 minute before requesting to resend you the verification code
  3. Check your mobile device to have full network reception.

Do I use the same login credentials (username and password) for Mobile Banking that I use for Web Banking?

Yes, the same web banking credentials (username and password) are used to access your Hellenic Bank accounts through mobile banking app.

Do I need to use an SMS OTP or digiPIN for transfers and payments?

Transactions to third parties  have to be authorised by using SMS OTP or a digiPIN device. On 15/04/2020 digiPIN devices will be discontinued and you will need to enable SMS OTP via web banking in order to be able to make transactions. When enabled, instead of using the digiPIN, Hellenic Bank will send an SMS OTP to your registered phone number and you will be prompted to enter this code onscreen before completing the transaction.
However, you won't need to use SMS OTP or digiPIN if you are transferring money between your own accounts or to a pre-approved payee.

Is the Mobile Banking app secure?

Hellenic Bank considers the protection of customers’ personal and sensitive data of the highest priority and implements appropriate security mechanisms to ensure its safekeeping.

Data encryption
Our Mobile Banking app is protected by the use of industry-standard protocols which create a secure environment for transferring data in an encrypted format.

Username and security password
You will be provided a Username and Security Password to submit each time you wish to access to mobile banking app.
We strongly recommend that you always keep your Passwords confidential and never reveal them to anyone.

SMS OTP

With the SMS OTP, an OTP code is generated specifically for each of your transactions, based on data from your transaction such as the beneficiary’s account, the currency, the amount. SMS OTP can only be used once per transaction.

Automatic time out
You’ll be logged out after 10 minutes of inactivity, to ensure the confidentiality of your personal and financial information.

System locks automatically
The system locks automatically after three unsuccessful attempts to login, as a safety measure against unauthorised access.

Can I install the Mobile Banking app on more than one device?

Yes, you can install the mobile banking app on all compatible devices.

Why is the back button disabled on my Android device?

The back button on the hardware has been deactivated for your security. For this reason, the app provides a “tab based” navigation as well as an integrated back button.

Are there any fees for using the Mobile Banking app?

There is no charge from Hellenic Bank to download or use the mobile app. However, your wireless service provider's connectivity or usage rates may apply. Fees as provided in your online and account agreement(s) still apply.

How can I get access o the full suite of features?

To access the full suite of features in the Hellenic Bank app, you'll need to be a registered user of online banking and login with your credentials. If you don’t have your credentials you may visit your nearest Hellenic Bank branch.

Can I use my "business" credentials to login?

This option is not currently available.

Which accounts are available through my Hellenic Mobile app?

You can see the same current, savings, deposit, credit/debit card, loan and mortgage accounts you access on Web Banking using your Hellenic Bank mobile app.

What is the "spendometer"?

Hellenic Bank’s 'spendometer' does all the maths for you by adding up your available balances (including available overdraft limits) and subtracting upcoming bill payments, pending transactions, and any fixed deposit type of savings. This way you get a more accurate picture of what you can afford.

How is the spendometer calculated?

Spendometer = [Available balances including limit (EUR)] - [automatic monthly card payment (% of the due amount paid through Standing Order) + loan payment Standing Orders + Direct Debits + sum of other Standing Orders +Pending Payments]

Important:
1. Based on Primary cif
2. The 'spendometer' calculates all automatic monthly card payment + Direct Debits + sum of other Standing Orders +Pending Payments two working days before the execution (as per RBS) except Loans payment Standing orders which is calculated from the beginning of the month.

Which banking functions can I perform through the Mobile Banking app?

Using our mobile app you can access and manage your accounts quickly and securely. You can:

  • Transfer money between your accounts or to any Hellenic Bank customer, instantly
  • Send money to another bank in Cyprus or overseas
  • Pay your credit card or top up your P-Card
  • Transfer money into your loan accounts
  • Pay faster by saving favourite payments
  • Send money securely to existing payees
  • Pay for utility bills (CYTA, MTN, EAC, CableNet and PrimeTel)
  • Schedule and manage recurring payments
  • Set up account, payment and security alerts
  • View and search transactions
  • Locate your nearest Hellenic Bank ATM or branch in Cyprus
  • Locate your nearest JCC ATM in Cyprus
  • Create a fixed term deposit account instantly (for one month, three months, six months or for one year)
  • Report a lost or stolen card
  • Log in faster by enabling the 'Remember me' function
  • Personalise your dashboard by showing and reordering your most relevant products
  • Monitor your cash flow in real-time to keep your spending urges in check
  • Make fast and smart financial decisions with the help of visualisations of your cash flow, credit card limit and amount left to pay off your loans
  • Talk to Hellenic Bank with threaded messages, and visually group replies on a topic

Can I change my password using the app?

Yes, you can change your password within the app, after you've logged into the service.

Can I create favourite payments through the Mobile Banking app?

Yes, you have the option to create a favourite payment through the mobile banking app.

Can transfers be canceled or changed trhough the Mobile Banking app?

Future transactions can be cancelled through the app. Once a transfer is executed you will need to send a secure bank mail through the application to cancel it.

What if a transfer can't be processed?

You will be notified when trying to make the transfer, or you can view the status on the Transactions History screen.

Why is the Mobile Banking app asking me to give permissions to access my location services?

The app has an embedded feature to help you locate your nearest Hellenic Bank ATM or branch, as well as the nearest JCC ATM in Cyprus.

Are my account details stored on my mobile device?

The Hellenic Bank mobile app does not store any sensitive data on your mobile device.

What happens if my mobile device is lost or stole?

You should always use the log off button to close your session after using the Hellenic Bank mobile app.


For your security, even if you don't log out your session will time out after 10 minutes of inactivity. After this, anyone using your mobile device will have to enter your username and password to access your account information. If your mobile device is stolen, no one can access your account information without your username and password.


We also recommend that you not store your Username and Password in another app on your device. Even if you believe there's no way for someone to access personal information from your device, you should consider contacting your wireless service provider to have your device deactivated, and wipe out all apps and data on that device.

Can I contact the bank from the Mobile Banking app?

We don’t offer live chat at the moment. You can always contact the Customer Contact Center on 8000 9999 or +35722500500 (from abroad). You can also send us a personal message by visiting 'Messages' on the top right of your screen when you’re logged in. A Customer Contact Center person will see your message and get back to you.

I forgot or locked my password, what should I do?

If you have forgotten or locked your password, you can reset it online by clicking  on the “Forgot my password“ which is located in the Web banking login screen. In order to that, you will need your user name,  your ID or passport and access to  an email address or a phone number registered with the bank. You can also use your Digipin if you have one.  If you need any help just contact the Customer Contact Center at 8000 9999 or +35722500500 (from abroad) and they’ll be happy to assist you.

What happens when i block my Debit or credit card?

If you block your card temporarily, nobody (not even you) will be able to use it for any transactions. You can unblock it anytime you like from the same setting. If you ever want to block the card permanently because it’s lost or stolen, click ‘Report as Lost or Stolen’ instead, as this will alert us to look out for unauthorised use – and we’ll also replace your card for you.

I forgot my user name what should I do?

If you forget your username don’t worry – just contact the Customer Contact Center at 8000 9999 or +35722500500 (from abroad) and they’ll be happy to help.

Can I login using biometrics?

Yes you can, follow the below steps to enable it:


  1. Login using Username and Password credentials,
  2. Mark the device as “Trusted” if you haven’t done so
  3. Tap on “More”,
  4. Tap “Settings”
  5. Then tap “Biometric Login”
  6. Τap on the toggle to enable the feature.
  7. The Hellenic Bank Mobile App will ask for the user’s fingerprint or to look at the camera and authenticate with their face (whichever is the default device authentication method), to activate the setting.

I cannot enable biometric login in the app, what should I do?

You will need to enable biometric authentication on your device and then “trust” the device using SMS OTP during login in order to enable biometrics.

What type of biometric authentication is available?

You can login using your Touch ID / Face ID / Fingerprint from compatible iPhone and Android devices, as an alternative option to your password.

Which mobile operating system versions is the app supported?

Currently the app is available for Android 6 and above and iOS 10.0 and above