Web Banking

Banking where you want, when you want

Benefits at a glance

Get statements digitally

Apply for products online

One dashboard for all your accounts and transactions

Quick and simple everyday banking

Manage your accounts quickly and easily

Keep on top of your finances and see all your accounts, cards and loans online. Check your account balances, view transactions, make payments, set up Time Deposits, transfers and more – securely.

Detailed account statements

View your statements whenever and wherever you are. Check the current balance of your accounts and download your statements in different formats.

Transaction history

Get detailed information for each transaction you make. Cancel, modify or re-use an existing transaction.

Smarter faster payments

Pay bills and move money to pre-approved payees in less than a minute. Transfer money securely between your accounts or to any other bank in Cyprus or overseas.

Get the full picture

Get comprehensive details for your accounts, Time Deposits, loans, insurance policies and cards, all in one place – including any blocked or uncleared funds you need to know about.

Spendometer

Spend wisely

Sometimes, it’s good to check how you’re doing financially – just before going out, for example, or when you’re planning a purchase.

Our Spendometer can help. It adds up your available money and subtracts upcoming bill payments, loan payments or transactions still to come out, which means you really know what’s going on with your money.

Make payments quickly

Pay bills and move money to existing payees in less than a minute. Transfer money securely between your accounts or to any bank in Cyprus.

You can also make hassle-free payments and transfers to any local or international bank by SEPA or SWIFT.

You can save a payment as a favourite in your list to re-use later. Your pre-approved payees list means you can send people money securely without a passcode. You can even set up scheduled payments so that you don’t have to make payments manually.

Your pre-approved payees

For people and companies you need to pay regularly, save them as a payee and you can send them money as many times as you like with no need to dig out their details. You can even add a profile picture so you can find them more easily.

Help and Support

Frequently asked questions

Need help? You can always contact us for any questions you have. But before you do, take a look at our FAQ list to see if your questions have already been answered.

How do I register for web banking?

Just pop into any branch of Hellenic Bank and ask us. We’ll give you everything you need to get started.

If you need more information right now, call our Customer Contact Center:

8000 9999
35722500500 (from abroad)

What can I do on Web Banking? Is it worth signing up?

With Web Banking, you can bring Hellenic Bank to you, wherever you are. Here are just a few of the features:

  • e-statements Cut down the clutter. If you choose, we’ll email your statements securely to you
  • e-products Apply online for a current account, deposit account, loan or an insurance product
  • Transaction history See detailed information for each transaction you make. Cancel, modify or re-use an existing transaction 
  •  Get the full picture  See comprehensive details for your accounts, time deposits, loans, insurance policies and cards, all in one place – including any blocked or uncleared funds you need to know about
  • Make payments quickly Pay bills and move money to existing payees in less than a minute. Transfer money securely between your accounts or to any bank in Cyprus
  • Your favourite payees Save your regular payees and send them money as many times as you like with no need to dig out their details. You can even add a profile picture so you can find them more easily
  • Spendometer Our Spendometer adds up your available money and subtracts upcoming bill payments, loan payments or transactions still to come out, so you really know what’s going on with your money.

I forgot or locked my password, what should I do?

If you have forgotten or locked your password, you can reset it online by clicking  on the “Forgot my password “ which is located in the Web banking login screen. In order to that, you will need your user name, your ID or passport and access to an email address or a phone number registered with the bank. You can also use the SMS OTP or your digiPIN if you have one.  If you need any help just contact the Customer Contact Center at 8000 9999 or +35722500500 (from abroad) and they’ll be happy to assist you.

Can I setup alerts for my accounts?

Yes. Our alerts service sends you email or SMS notifications for your account balances, transactions and money movements between your accounts.You choose the limits you want.

Do I need to use an SMS OTP or digiPIN for transfers and payments?

Transactions to third parties  have to be authorised by using SMS OTP or a digiPIN device. On 31/12/2019 digiPIN devices will be discontinued and you will need to enable SMS OTP via web banking in order to be able to make transactions. When enabled, instead of using the digiPIN, Hellenic Bank will send an SMS OTP to your registered phone number and you will be prompted to enter this code onscreen before completing the transaction.
However, you won't need to use SMS OTP or digiPIN if you are transferring money between your own accounts or to a pre-approved payee.

Is web banking secure?

We make the protection of customers’ personal and sensitive data top priority, and our security is second to none. So, we use industry standard data encryption, protection of your account by a username and password (which we strongly recommend you don’t share with anyone), and automatic time-out when you don’t do anything for 10 minutes. If you forget your credentials or someone else enters them wrongly, the system will lock you out after three attempts (but you can contact us and go through security to get it sorted out).
If you’re ever worried that someone or something has gained access to your account fraudulently, call 8000 9999 (+357 22 500500 from abroad) right away and tell us about it.

What is the 'spendometer'?

Hellenic Bank’s Spendometer gives you a better picture of how much you’ve got to spend – with more information than just a balance. It adds up the money you have, and subtracts upcoming bill payments, pending transactions, and any fixed deposit type of savings. That way, you get a more accurate picture of what you can afford.

How does the Spendometer work out what I’ve got left to spend?

The Spendometer takes all your available balances, including any arranged overdraft, and then takes off what you’ve got scheduled to come out, including any Standing Orders for minimum card payments, loan payments, direct debits, and any other pending payments, including direct debits, standing orders, and payment you’ve made but which are yet to clear. 

Can I login from multiple devices?

No. For reasons of security, you can only log in from one place at once. However, because of automatic logout, if you’re downstairs trying to log in on your laptop and don’t want to go back upstairs to log out on your desktop, you’ll be logged out automatically upstairs by the time you’ve made (and perhaps drunk) a cup of tea.

Where can I find my information when I log in?

AWhen you’ve logged in, go to the 'My Money' section. Everything you need starts here. 

How do I transfer money to another account?

You can transfer money between your own accounts, to any Hellenic Bank customer or to any other customer in Cyprus or overseas on the ‘Move money’ page.

Why do I need to log off after I am finished using web banking?

It’s safer. You could rely on the 10-minute automatic logout, but it’s more secure if you get into the habit of logging out manually and closing your browser window. That way, nobody can access your account if you leave it logged in.

Is it possible to check my account information online without signing up for web banking?

No. Web Banking is a secure way to get to your information, and we want to make sure nobody else can see it. So to view your account information online, you have to register to use Web Banking.

Can I talk to someone online if I am signed in?

We don’t offer live chat at the moment. You can always contact the Customer Contact Center on 8000 9999 or +35722500500 (from abroad). You can also send us a personal message by visiting 'Messages' on the top right of your screen when you’re logged in. A Customer Contact Center person will see your message and get back to you.

I forgot my user name what should I do?

If you forget your username don’t worry – just contact the Customer Contact Center at 8000 9999 or +35722500500 (from abroad) and they’ll be happy to help.

Other Ways to Bank

Mobile App

Download our app to do your banking on the go. View transaction details, make repeat payments quickly, transfer money, and more.

Get the app

Business banking

Manage the finances of your companies, all from one place. We give you the tools to monitor.