A simpler, smarter experience

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Personal Dashboard

Personalise the 'My Money' screen to show and reorder your most relevant products

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Apply for products

Create a "Time Deposit" instantly

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Smart notifications

Smart notifications – take action with a tap or a swipe

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Budget & Save

You shouldn't have to perform calculations just to figure out if you can afford new clothes or go out with your friends. Our 'spendometer' does the maths for you by adding up your available balances and subtracting upcoming bill payments, loan payments or pending transactions - giving you a real time snapshot of your finances.

About this Service

Simple

Have a conversation with Hellenic Bank via threaded messages, and group replies on a topic

View and search transactions

Schedule and manage recurring payments

Create a fixed term deposit account instantly

Transfer money into your loan accounts

Pay faster by saving favourite payments

Send money securely to existing payees

Pay utility bills

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Spendometer

Spend wisely

Use the 'spendometer' to monitor your cash flow in real time.

Use the 'spendometer' to monitor your cash flow in real time.

Use the 'spendometer' to monitor your cash flow in real time. 

Save over time

Put money aside using timed deposits, and automatically subtract them from your 'spendometer'. When you’re able to save anytime, even on the go, you'll be amazed at how fast you can reach your goals.

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Payees

Send money to pre-approved payees in less than a minute

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Smart

Use the 'spendometer' to monitor your cash flow in real time

Personalise your dashboard by showing and reordering your most relevant products

Make fast and smart financial decisions with the help of visualisations of your cash flow, credit card limit and amounts left to pay on your loans

Locate your nearest Hellenic Bank ATM or branch in Cyprus

Locate your nearest JCC ATM in Cyprus

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Pre-login features

Even if you are not a Hellenic Bank customer, you can take a tour of the app and simulate transactions as well as take advantage of features like navigating to the nearest Hellenic Bank ATM or branch, viewing foreign currency rates or getting in touch with us via phone, email or social media.

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Realtime banking

Get all the push notifications and updates that you need sent straight to your screen

Interact with your notifications, without having to login.

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Proximity Notificatoins

Receive personalised and relevant offers based on your location

A simple swipe or tap on the notification takes you directly to the specific offer, and displays relevant others near you.

Help and support

Frequently asked questions

Need help? You can always contact us for any questions you have. But before you do, take a look at our FAQ list to see if your questions have already been answered.

I am not a Hellenic bank customer. Is there an option to explore some of the app’s features?

Even if you are not a Hellenic Bank customer, you can use the 'take a tour' feature of the app and simulate transactions, as well as take advantage of features like finding the nearest Hellenic Bank ATM or branch, viewing foreign currency rates, or getting in touch with us via phone, email or social media.

Do I use the same login credentials (username and password) for mobile banking that I use for web banking?

Yes, the same web banking credentials (username and password) are used to access your Hellenic Bank accounts through mobile banking app.

Do I need to use a digiPIN for transfers and payments?

Most transactions (transfers, payments) have to be authorised by using your digiPIN device.
However, you won't need to use it if you are transferring money between your own accounts or to a pre-approved payee.

Is the mobile banking app secure?

Hellenic Bank considers the protection of customers’ personal and sensitive data of the highest priority and implements appropriate security mechanisms to ensure its safekeeping.

  • Data encryption
    Our Mobile Banking app is protected by the use of industry-standard protocols which create a secure environment for transferring data in an encrypted format.
  • Username and security password
    You will be provided a Username and Security Password to submit each time you wish to access to mobile banking app.
    We strongly recommend that you always keep your Passwords confidential and never reveal them to anyone.
  • digiPIN device
    For even greater security, Hellenic Bank has introduced 'digiPIN' technology. In order to carry out any money transfer or transfer any amount to third parties, you'll need the code from your digiPIN.
  • Automatic time out
    You'll be logged out after 10 minutes of inactivity, to ensure the confidentiality of your personal and financial information.
  • System locks automatically
    The system locks automatically after three unsuccessful attempts to login, as a safety measure against unauthorised access.

How can I find my operating system version?

For iOs devices: You will find it under settings > general > about > version
For Android devices: You will find it under settings > about > phone > android version

Can I install the mobile banking app on more than one device?

Yes, you can install the mobile banking app on all compatible devices.

Why is the back button disabled on my Android device?

The back button on the hardware has been deactivated for your security. For this reason, the app provides a “tab based” navigation as well as an integrated back button.

Are there any fees for using the mobile banking app?

There is no charge from Hellenic Bank to download or use the mobile app. However, your wireless service provider's connectivity or usage rates may apply. Fees as provided in your online and account agreement(s) still apply.

How can I get access to the full suite of features?

To access the full suite of features in the Hellenic Bank app, you'll need to be a registered user of online banking and login with your credentials. If you don’t have your credentials you may visit your nearest Hellenic Bank branch.

Can i use my 'business' credentials to login?

This option is not currently available.

Which accounts are available through my Hellenic mobile app?

You can see the same current, savings, deposit, credit/debit card, loan and mortgage accounts you access on NetBanking using your Hellenic Bank mobile app.

What is the 'spendometer'?

Hellenic Bank’s 'spendometer' does all the maths for you by adding up your available balances (including available overdraft limits) and subtracting upcoming bill payments, pending transactions, and any fixed deposit type of savings. This way you get a more accurate picture of what you can afford.

How is the spendometer calculated?

Spendometer = [Available balances including limit (EUR)] - [automatic monthly card payment (% of the due amount paid through Standing Order) + loan payment Standing Orders + Direct Debits + sum of other Standing Orders +Pending Payments]

Important:
1. Based on Primary cif
2. The 'spendometer' calculates all automatic monthly card payment + Direct Debits + sum of other Standing Orders +Pending Payments two working days before the execution (as per RBS) except Loans payment Standing orders which is calculated from the beginning of the month.

Which banking functions can I perform through the mobile banking app?

Using our mobile app you can access and manage your accounts quickly and securely. You can:

  • Transfer money between your accounts or to any Hellenic Bank customer, instantly
  • Send money to another bank in Cyprus or overseas
  • Pay your credit card or top up your P-Card
  • Transfer money into your loan accounts
  • Pay faster by saving favourite payments
  • Send money securely to existing payees
  • Pay for utility bills (CYTA, MTN, EAC, CableNet and PrimeTel)
  • Schedule and manage recurring payments
  • Set up account, payment and security alerts
  • View and search transactions
  • Locate your nearest Hellenic Bank ATM or branch in Cyprus
  • Locate your nearest JCC ATM in Cyprus
  • Create a fixed term deposit account instantly (for one month, three months, six months or for one year)
  • Report a lost or stolen card
  • Log in faster by enabling the 'Remember me' function
  • Personalise your dashboard by showing and reordering your most relevant products
  • Monitor your cash flow in real-time to keep your spending urges in check
  • Make fast and smart financial decisions with the help of visualisations of your cash flow, credit card limit and amount left to pay off your loans
  • Talk to Hellenic Bank with threaded messages, and visually group replies on a topic

Where do I type my authorisation PIN?

You will not be prompted to use your authorisation PIN, during transfers or payments. You will only need your DigiPIN.

Can I change the value date of a remittance?

There is no option to change the value date through the mobile app. All remittances will be processed with the default value date.

Can I send rubles to Russia?

This option is not currently available.

Can I change my password using the app?

Yes, you can change your password within the app, after you've logged into the service.

Can I create favourite payments through the mobile banking app?

Yes, you have the option to create a favourite payment through the mobile banking app.

Can transfers be canceled or changed through the mobile banking app?

Future transactions can be cancelled through the app. Once a transfer is executed you will need to send a secure bank mail through the application to cancel it.

What if a transfer can't be processed?

You will be notified when trying to make the transfer, or you can view the status on the Transactions History screen.

Why is the mobile banking app asking me to give permissions to access my location services?

The app has an embedded feature to help you locate your nearest Hellenic Bank ATM or branch, as well as the nearest JCC ATM in Cyprus.

Are my account details stored on my mobile device?

The Hellenic Bank mobile app does not store any sensitive data on your mobile device.

What happens if my mobile device is lost or stolen?

You should always use the log off button to close your session after using the Hellenic Bank mobile app.


For your security, even if you don't log out your session will time out after 10 minutes of inactivity. After this, anyone using your mobile device will have to enter your username and password to access your account information. If your mobile device is stolen, no one can access your account information without your username and password.


We also recommend that you not store your Username and Password in another app on your device. Even if you believe there's no way for someone to access personal information from your device, you should consider contacting your wireless service provider to have your device deactivated, and wipe out all apps and data on that device.

Can I contact the bank from the mobile banking app?

You can contact the bank via phone, bank mail or social media (Facebook and Twitter).

What should I do if I forget my password?

If you forget your password, please visit your nearest Hellenic Bank branch to obtain a new one.

What is the 'floating action button' (FAB) ?

This is a 'quick action button', based on the functionality and design used by most social media applications (FB Messenger, LinkedIn, Skype, Twitter etc). You can open an instant fixed deposit account with just a tap of your thumb. More products will be added in the near future.