Welcome to Mple!
Use any Hellenic Bank card at the merchants participating in the scheme and enjoy cashback in your Mple Rewards app!
All you have to do to redeem your cashback is to download the Mple Rewards app.
You can ﬁnd the oﬀers of each participating merchant and keep track of your wallet’s balance via the Mple Rewards app.
Download the Mple Rewards app free from Google Play, the App Store or Huawei AppGallery:
Mple in a glimpse!
You can always contact us with any questions you may have, but first check our FAQ list to see if the answer's already here.
Your cashback goes into your wallet.
You can redeem your cashback when the amount you have collected is equal to or more than the minimum set cashback (€1). You can keep track of your wallet’s balance and set your cashback preferences via the Mple Rewards app.
Can you give me an example?
Sure. When you make a purchase to a participating merchant, you will pay the entire purchase amount. Once the transaction is completed, your preselected card account will be automatically credited with cashback from your wallet (based on your cashback preferences as explained above). The cashback redeemed cannot exceed the transaction amount.
• The minimum cashback is set at €1
• You’ve accumulated €10
• You buy items worth €15 from a participating merchant/business partner.
• Once your transaction is completed, €10 will be transferred from your wallet to your card account. Please remember that the cashback redeemed (in this case €10) cannot exceed the transaction amount (in this case €15).
Participating merchants offer cashback rewards as follows:
General Offers: A fixed percentage offered as cashback which varies amongst merchants. Cashback accumulated by all participating merchants in the wallet can be redeemed at any participating merchant.
Special/Basic Offers: In addition to the General Offers, you also earn cashback through Special/Basic Offers offered by the participating merchants. The money collected from each Special / Basic Offer, have specific terms and conditions and can be redeemed only to the merchant who offers it.
The cashback you have earned in your wallet from the General Offers, expires two (2) years from the date earned.
The cashback you have earned in your wallet from the Basic Offers, expires one (1) year from the date earned.
The expiration date for the cashback you have earned in your wallet from the Special Offers, is governed by Terms & Conditions as they are stated in the information of each Special Offer.