Hellenic Bank Rewards
Welcome to mple!
The NEW Hellenic Bank Rewards Scheme.
Use any Hellenic Bank card and enjoy cashback in your Mple Rewards app!
All you have to do to redeem your cashback is to download the Mple Rewards app from App Store or Google Play.
You can ﬁnd the oﬀers of each participating merchant and keep track of your wallet’s balance via the Mple Rewards app.
Frequently asked questions
Need help with Mple? You can always contact us with any questions you may have, but first check our FAQ list to see if the answer's already here.
Mple is a cashback loyalty scheme from Hellenic Bank. Hellenic Bank cardholders are rewarded with cashback when they pay with their Hellenic Bank cards at participating merchants.
All Hellenic Bank credit, debit and prepaid cards participate in the Mple Rewards scheme. All you need to do is to download and register in the Scheme via the Mple Rewards App.
Yes, you can. Purchases with your business card at participating merchants will earn you cashback but you can only claim the cashback if you have a personal debit or credit card with Hellenic Bank. Cashback can only be redeemed on a personal card.
No, it is free of charge. All cardholders can start collecting and redeeming cashback at the participating merchants, as soon as they register in the Scheme via the Mple Rewards App.
That depends on the offer provided by the participating merchant. You can see the offers of each participating merchant via the Mple Rewards app.
Your cashback goes into your wallet.
You can redeem your cashback when the amount you have collected is equal to or more than € 1. You can keep track of your wallet’s balance and set your cashback preferences via the Mple Rewards app.
Can you give me an example?
Sure. When you make a purchase to a participating merchant, you will pay the entire purchase amount. Once the transaction is completed, your preselected card account will be automatically credited with cashback from your wallet (based on your cashback preferences as explained above). The cashback redeemed cannot exceed the transaction amount.
• The minimum cashback is set at €5
• You’ve accumulated €10
• You buy items worth €15 from a participating merchant/business partner.
• Once your transaction is completed, €10 will be transferred from your wallet to your card account. Please remember that the cashback redeemed (in this case €10) cannot exceed the transaction amount (in this case €15).
Additionally, the cashback redeemed must exceed the minimum cashback set.
Participating merchants offer cashback rewards as follows:
General Offers: A fixed percentage offered as cashback which varies amongst merchants. Cashback accumulated by all participating merchants in the wallet can be redeemed at any participating merchant.
Special/Basic Offers: In addition to the General Offers, you also earn cashback through Special/Basic Offers offered by the participating merchants. The money collected from each Special / Basic Offer, have specific terms and conditions and can be redeemed only to the merchant who offers it.
All Special Offers along with their Terms and Conditions are listed on the Mple Rewards app.
You can see the cash you’ve earned via the Mple Rewards app.
There is no limit on the amount you can collect or redeem.
Automatically, after the completion of each transaction.
If the cashback does not appear immediately after the transaction is completed, it could be that the transaction has not yet being processed by the Bank. If the cashback does not appear within 2 working days, please contact our Customer Contact Center at 8000 9999.
Yes, provided that the online merchant participates in the scheme.
The cashback you have earned in your wallet from the General Offers, expires two (2) years from the date earned.
The cashback you have earned in your wallet from the Basic Offers, expires one (1) year from the date earned.
The expiration date for the cashback you have earned in your wallet from the Special Offers, is governed by Terms & Conditions as they are stated in the information of each Special Offer.
Cashback is non-transferable.
No, your cashback will remain in your wallet. Your cashback is not lost but can be redeemed only if you get a new card, register in Mple Rewards Scheme and redeem your cashback before it expires.
There is no limit. You can install it on all your devices.